Customer Terms

Who we are

ArtFart is operated by Insignia Creative Ltd, company number 04693927, VAT number GB737267118. Our address is 2 Marble Court Business Park, Lymington Road, Torquay, Devon TQ1 4FB. Contact us at info@artfart.co.uk for order enquiries, complaints and returns.

Your order

We print the artwork you supply using your selected size, material, crop and quantity. Check the preview and order details before paying. A payment receipt acknowledges your order. We accept the order when we issue an order acceptance confirmation. If we cannot fulfil it, we will contact you and refund any payment taken.

Artwork and print quality

You retain ownership of your artwork. You give us permission to store, prepare and reproduce it solely to fulfil your order and deal with related enquiries. You must own the necessary rights or have permission from the rights holder. We may refuse unlawful content or content that infringes another person's rights.

Check the resolution assessment and crop preview before ordering. Enlarging a small or compressed file can reveal softness, pixelation or compression artefacts. If you proceed after a clear warning about your chosen size, those disclosed source-file limitations alone are not a printing fault. This does not affect your rights if the finished print is faulty, differs from its description or fails to meet an agreed requirement.

Screen settings, lighting and paper finish can affect perceived colour. Small screen-to-print differences can occur, but this does not excuse a materially incorrect print. No enhancement can guarantee detail that is absent from the source.

Prices and payment

Prices are in pounds sterling. Customer-facing print prices include VAT. Checkout separately shows the net print price, net delivery charge, VAT at 20% and the total payable. Payment is through Stripe using card or PayPal. We will not release an unpaid order to production.

One delivery charge applies per order. A4 and Small Square prints cost £2.95 excluding VAT, or £3.54 including VAT. Orders containing larger prints cost £5.95 excluding VAT, or £7.14 including VAT.

Delivery and packaging

We currently deliver to mainland England, Scotland and Wales, including mainland Highlands. Offshore islands and Northern Ireland are excluded. Confirm that your ArtFart delivery address is within this area before paying. We use that saved address for delivery; billing details entered at Stripe do not replace it. If an address is outside our delivery area, we will contact you and refund an order we cannot fulfil. We aim to dispatch orders from our premises within 3–5 business days of ordering. Business days exclude weekends and UK bank holidays. Delivery takes additional time after dispatch. This is an estimate unless we expressly agree a deadline. We will contact you about significant delays.

Royal Mail handles delivery. A4 and smaller prints are wrapped in acid-free tissue and sent in card-backed envelopes. A3 and larger prints are wrapped in acid-free tissue, rolled and protected in hard parcel tubes using Royal Mail Tracked 48. Tracked 48 is a service estimate rather than a guaranteed 48-hour arrival.

Provide a complete, accurate delivery address. We will agree any reasonable redelivery cost arising from an incorrect address you supplied. We remain responsible for the goods until you or a person you nominate takes physical possession.

Cancellations and returns

Prints made from your uploaded artwork are personalised goods. We do not offer change-of-mind returns for these prints. Contact us promptly if you want to change or cancel an order; we will help where possible before production starts.

Please report damage or a fault within 10 days if possible so we can investigate promptly. This is a request, not a deadline limiting your statutory rights. Consumers generally have a 30-day short-term right to reject faulty goods and may have further repair, replacement or refund rights afterwards.

Email your order number, a description and photographs where practical to info@artfart.co.uk. We will explain how to return the print if inspection is needed. We cover reasonable return costs for valid faulty, damaged or incorrect-goods claims. Inspection will not remove your legal rights or unreasonably delay a remedy.

Where a refund is due, we refund through the original payment method and include delivery charges where legally required. A statutory rejection refund is made without undue delay and within 14 days of agreeing that you are entitled to it. If inspection finds no fault, we will explain our findings and discuss next steps before incurring further costs.

Responsibility and disputes

Nothing in these terms excludes liability that cannot lawfully be excluded or restricts your statutory consumer rights. Contact us first if there is a problem. English law applies, but consumers retain mandatory protections and rights to bring proceedings in their home jurisdiction where applicable.